Return and Refund Policy

Last updated: October 10, 2026

At WellMart, we want our customers to have a clear and fair return experience. This policy explains how to request a return, how damaged or defective products are handled, and how refund decisions are made.

1. Return Window

Eligible products may be considered for return within 3 business days of delivery.

Please contact our customer support team within this period to report the issue and request return instructions. Return requests submitted after this period may not qualify, except where required by applicable law or where WellMart agrees otherwise.

2. Eligible Returns

A return request may be considered when a product:

• Arrives damaged.

• Is defective or does not function as intended.

• Has another issue that WellMart confirms qualifies for a return.

All return requests are reviewed individually. Contact customer support before sending a product back so we can provide the appropriate instructions.

3. Damaged or Defective Products

If your order arrives damaged or a product is defective, contact us within 3 business days of delivery.

Please provide your order number, a description of the issue, and clear photographs or videos where appropriate. Our team will review the information and advise you on the next steps.

For returns accepted because of a confirmed damaged or defective product, WellMart will cover the applicable return shipping cost.

4. Return Shipping Costs

For eligible returns that are not caused by a confirmed damaged or defective product, the customer is responsible for the return shipping cost.

For confirmed damaged or defective products, WellMart will cover the applicable return shipping cost.

Please contact customer support before arranging a return shipment. Unapproved return shipments may be delayed or may not be processed promptly.

5. Refunds

Refund requests are reviewed on a case-by-case basis after the return request and relevant product details have been assessed.

Depending on the circumstances, the resolution may include an approved refund or another arrangement agreed upon with the customer. Approval and the applicable refund amount depend on the outcome of the review.

Our support team will explain the available resolution for your case. Refund processing time and method will be communicated when the refund is approved.

6. How to Request a Return

To request a return:

1. Contact WellMart customer support within 3 business days of delivery.

2. Provide your order number and the reason for the request.

3. Include photographs or videos if the product is damaged or defective.

4. Wait for our team to review the request and provide return instructions.

5. Follow the instructions supplied by our support team.

Please do not send a product back before receiving return instructions.

7. Contact Us

For return and refund assistance, contact WellMart through the customer support channels listed on our website.

Please include your order number in your message so our team can identify your order and assist you efficiently.

8. Policy Updates

WellMart may update this policy when its procedures or applicable requirements change. The latest version published on this page will apply, subject to applicable law and any rights that cannot legally be excluded.

If you have questions about a return or refund, please contact our customer support team before sending your product back.