Returns & Exchange
Returns & Exchange Policy
1. Eligibility for Returns & Exchanges
We accept returns or exchanges only for products that are damaged, defective, incorrect, or significantly different from the product ordered.
To be eligible, the product must be unused, unopened, and in its original packaging, with all seals, labels, and accessories intact.
2. Supplements & Health Products
For hygiene, safety, and product-integrity reasons, opened or used supplements, vitamins, capsules, tablets, powders, skincare, and personal-care products cannot be returned or exchanged unless the product was received damaged, defective, or incorrect.
3. Damaged Products
If your order arrives damaged, please contact us as soon as possible after delivery. Provide your Order ID and clear photos/videos of the product, packaging, and shipping parcel so we can investigate the issue.
4. Wrong Product Received
If you receive a product different from what you ordered, contact us before opening or using it. After verification, we may arrange an exchange or another appropriate resolution.
5. Return Timeframe
Return or exchange requests should be submitted within 3 days of receiving the order. Requests submitted after this period may not be accepted.
6. Products That Cannot Be Returned
The following items are generally non-returnable:
Opened or used supplements
Products with broken safety seals
Products damaged after delivery due to customer handling
Products without original packaging or labels
Products with missing accessories or components
Products purchased incorrectly due to customer preference, unless otherwise approved
Personal-care or hygiene products that have been opened
7. Change of Mind
We do not normally accept returns simply because a customer has changed their mind, ordered the wrong product, or no longer wants the product after delivery.
8. Refunds
If a refund is approved, the refund method and processing time will depend on the original payment method and the circumstances of the return.
For Cash on Delivery orders, additional information may be required to process an approved refund.
9. Exchange
If an exchange is approved, the replacement product will be dispatched after the returned item has been received and inspected.
Replacement is subject to product availability.
10. Return Shipping
If the return is due to an incorrect, damaged, or defective product supplied by WellMart, we may cover the applicable return shipping cost after verification.
If the return is requested for another reason and approved by WellMart, return shipping charges may be the customer's responsibility.
11. Inspection of Returned Products
All returned products are subject to inspection. A return or exchange will only be approved if the product meets the conditions of this policy.
12. How to Request a Return or Exchange
To request a return or exchange, contact WellMart customer support with:
Order ID
Customer name
Product name
Reason for return
Clear photos/videos of the product and packaging
Our team will review your request and provide further instructions.
13. Important Note
WellMart.pk reserves the right to refuse a return or exchange if the product does not meet the requirements of this policy or if there is evidence that the product has been opened, used, damaged, or altered after delivery.