Privacy Policy

Effective Date: September 17, 2026
Website: https://wellmart.pk

WellMart.pk (“WellMart,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, placing an order, creating an account, or contacting us.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and how you can contact us regarding your information.

1. Information We Collect

We may collect information that you provide when you:

• Create an account.

• Place an order.

• Contact customer support.

• Submit a form.

• Subscribe to our newsletter.

• Request information.

• Communicate with us.

This may include:

• Full name

• Phone number

• Email address

• Shipping address

• Billing address

• Order information

• Account information

• Payment-related information

• Customer-service communications

2. Technical Information

When you visit WellMart.pk, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Website interactions

• Referring website

• Date and time of activity

• General technical information

This information may be used to maintain security, improve website functionality, and understand website performance.

3. How We Use Your Information

We may use personal information to:

• Process and fulfill orders.

• Confirm orders.

• Deliver products.

• Process payments.

• Provide customer support.

• Handle returns and refunds.

• Manage customer accounts.

• Prevent fraud and unauthorized activity.

• Maintain website security.

• Improve our website and services.

• Analyze website performance.

• Send transactional communications.

• Send promotional communications where permitted.

• Comply with applicable legal obligations.

4. Payment Information

Payments may be processed by third-party payment providers.

Where a third-party payment provider processes your card or other payment credentials directly, that provider may collect and process payment information under its own privacy policy.

WellMart does not intentionally store complete payment-card information where it is processed directly by an external payment provider.

5. Courier and Delivery Information

To fulfill your order, we may share necessary information with courier and logistics providers.

This may include:

• Customer name

• Phone number

• Delivery address

• Order information

Information is shared for the purpose of delivering the products and providing related services.

6. Cookies

WellMart.pk may use cookies and similar technologies.

Cookies may help us:

• Keep products in your shopping cart.

• Maintain account sessions.

• Remember preferences.

• Improve website functionality.

• Analyze website traffic.

• Improve security.

• Measure marketing performance.

You can control or delete cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.

7. Analytics

We may use analytics technologies to understand how visitors use WellMart.pk.

Analytics may help us understand:

• Website traffic

• Popular pages

• User interactions

• Traffic sources

• Technical problems

• Website performance

Third-party analytics providers may process information under their own privacy policies.

8. Advertising and Marketing

We may use advertising technologies, cookies, pixels, or similar technologies to measure marketing performance and improve advertising campaigns.

Where permitted, we may use your contact information to send information about:

• New products

• Promotions

• Discounts

• Special offers

• New arrivals

• Website updates

You may request to stop receiving promotional communications.

Transactional communications, such as order confirmations and delivery updates, may continue where necessary to provide our services.

9. Newsletter

WellMart currently provides a newsletter sign-up facility for customers who wish to receive updates regarding promotions and offers.

If you subscribe, your email address may be used to send relevant newsletter communications.

You may unsubscribe from promotional emails using the available unsubscribe mechanism or by contacting us.

10. Sharing Personal Information

WellMart does not sell personal information as a commodity.

We may share relevant information with service providers where reasonably necessary to operate our business, including:

• Courier companies

• Payment providers

• Hosting providers

• Analytics providers

• Marketing providers

• Email or communication providers

• Security providers

• Website technology providers

We may also disclose information where required or permitted by applicable law.

11. Legal and Security Disclosures

We may disclose information where reasonably necessary to:

• Comply with applicable law.

• Respond to lawful requests.

• Prevent fraud.

• Investigate suspected abuse.

• Protect customers.

• Protect WellMart's rights and property.

• Maintain website and system security.

12. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their account credentials.

13. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Fulfill orders.

• Maintain transaction records.

• Provide customer support.

• Process returns and refunds.

• Resolve disputes.

• Prevent fraud.

• Meet legal or regulatory obligations.

• Maintain legitimate business records.

When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to applicable requirements.

14. Third-Party Websites

Our website may contain links to third-party websites, payment services, social-media platforms, or other external services.

WellMart is not responsible for the privacy practices, content, or security of third-party websites.

You should review the privacy policy of any external service before providing personal information to it.

15. International Data Processing

Some third-party technology, hosting, analytics, advertising, communication, or payment providers may process information outside Pakistan.

Where applicable, such providers may process information under their own privacy and security policies.

16. Your Privacy Requests

You may contact WellMart regarding personal information we hold about you.

Subject to applicable law and legitimate business requirements, you may request:

• Correction of inaccurate personal information.

• Information about how your information is used.

• Assistance with privacy-related requests.

• Removal from promotional communications.

We may request reasonable information to verify your identity before processing a privacy request.

17. Children's Privacy

WellMart does not intentionally seek to collect personal information from children.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can investigate.

18. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, business practices, or applicable requirements change.

The updated version will be published on this page with a revised effective date.

19. Contact Us

For privacy questions or requests:

WellMart.pk
Email: contact@wellmart.pk
Phone: 03208727951
Website: https://wellmart.pk