Support Policy

Our Commitment to Support:

At Well Mart, we are dedicated to providing prompt, reliable, and friendly support to ensure your experience with our products or services is seamless.

How to Contact Support:
You can reach our support team via:

• Email: contact@wellmart.pk
• Phone: 03208727951
• Live Chat: Available on our website from 24h
• Support Ticket: Submit through Contact US

Response Time:

• General inquiries: within 24–48 hours
• Urgent issues: within 4–6 hours
• Escalation available for unresolved issues

Types of Support Offered:

• Product Assistance: Troubleshooting, setup, and usage guidance
• Billing & Account Support: Assistance with payments, subscriptions, and account management
• Warranty & Returns: Help with claims, returns, and exchanges

Self-Service Resources:
 

Explore our FAQs, knowledge base, and tutorials]to quickly find answers to common questions without waiting for support.

Feedback & Continuous Improvement:

We value your feedback! Your suggestions help us enhance our products and services. Submit feedback through our contact form or directly via support channels.