Answer 1:we ship all order,shipping time about 2 weeks,if still not recieve pacakge or no tracking information,please contact seller,we will help you.

Q:EMS foot massager not work,what should I do?

A:Firstly,check whether charge,when you charge,red light on,red light off when charge complete;
Second,put your feet on pad,take off socks,turn on host and remote control,adjust mode and level(refer to "how to use"),if light on but not feel anything,you can test to wet your feet,it will work;
if still not work,please contact seller,we will help you,we accept resend or refund.