Returns Overview:
At Well Mart, we want you to be completely satisfied with your purchase. If you are not happy with your order, our return process is simple and straightforward.
Eligibility for Returns:
- Items must be returned within 3 days of delivery.
- Products should be unused, in original packaging, and accompanied by a receipt or proof of purchase.
Non-Returnable Items:
- Personalized or custom-made products
- Perishable goods such as food or flowers
- Imported products returned after completion of the return process may incur a 20–30% deduction from the refund amount.
- Shipping costs for the return are non-refundable and the customer bears them.
- The item must be unused, in original packaging, and returned within the specified timeframe (3 calendar days from receipt).
- If the product is not in the exact condition required (unused, original packaging, etc.) the return may be refused or deductions applied.
How to Initiate a Return:
- Contact our support team at contact@wellmart.pk/contact Number : 03208727951.
- Provide your order number and reason for return.
- Follow the instructions we send to complete your return.
Refunds & Exchanges:
- Refunds are processed within 1–10 business days after receiving the returned item.
- Exchanges are available for eligible products depending on stock availability.
Shipping & Costs:
- Customers are responsible for return shipping unless the product is defective or damaged.
- Please package your item securely to avoid damage during transit.
Contact Us:
For assistance with returns or exchanges, please reach out to contact@wellmart.pk/contact Number : 03208727951.
